This policy covers digital-only stenographic and secretarial support resources, including on-demand document formatting lessons, layout clinics, minutes-writing workshops, templates, macros, and downloadable checklists. Delivery is electronic. A “return” describes the removal or adjustment of digital access and, when appropriate, a monetary reversal or store credit issued to the purchasing account.
Principles
We handle requests with fairness, evidence, and respect for intellectual property. Because assets can be copied instantly, evaluations focus on technical usability, content accuracy relative to the published outline, and responsible use. Each case is reviewed based on facts supplied by the customer and our activity logs.
When a request may be reviewed
A case can be opened when duplicate purchases occur, when a single order is charged multiple times, when files fail to open after reasonable troubleshooting, or when platform access is misconfigured on our side. If delivered materials differ materially from the published description or sample pages, describe the discrepancy plainly to help the team verify.
Situations that usually do not qualify
Requests are typically declined when substantial portions of a course have been viewed, when downloadable templates have been incorporated into client work, or when materials are redistributed, resold, or shared with third parties. Automated scraping of member areas, bulk exporting, or initiating chargebacks before contacting support may result in account restrictions.
How to start a case
Write from the email used at checkout and include the order number, product title, and a concise summary of the issue. Attach screenshots or short screen recordings if the problem is technical. Do not share passwords or full payment numbers. When helpful, include browser, operating system, extensions, and whether a corporate network policy may block downloads or streaming.
Troubleshooting first
Most issues are resolved by refreshing entitlements, re-sending secure links, supplying alternate formats (for example, DOCX instead of ODT, or tagged PDF for accessibility), or replacing a corrupted file. For layout courses, support may provide updated style packs; for minutes-writing labs, revised examples or corrected macros may be issued. If access cannot be restored or content remains unusable after cooperative steps, the case moves to resolution.
Possible outcomes
Outcomes may include a monetary reversal to the original payment method, a proportional reversal reflecting unused components, or a store credit tied to the purchasing account. Store credits may be applied to other digital items unless a specific promotion forbids stacking.
Use and licensing
All materials are licensed for personal, non-transferable use by the purchasing account. You may not repost, mirror, resell, or embed assets into commercial templates, training, or client deliverables. Limited quotation for commentary or scholarship is acceptable with attribution and without reproducing complete files.
Accessibility and accommodations
If you require captions, transcripts, high-contrast or dyslexia-friendly PDFs, keyboard-only navigation notes, or alternate file types, contact support. Where feasible, accessible versions will be provided so you can work comfortably.
Third-party platforms
Some products link to collaboration spaces or streaming providers. If an underlying provider changes URLs or access methods, support will document the change and offer equivalent steps where possible.
Privacy
Share only what is necessary to reproduce an issue. Redact client names, confidential content, and sensitive metadata from sample documents.
Contact
Use the support link in your order confirmation to open a case. Clear context and cooperative troubleshooting help everyone reach a fair outcome swiftly. For urgent production blockers, note time sensitivity so initial remediation steps are prioritized accordingly during support triage.